Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.
To arrive at work on time in the uniform provided, ensuring a neat and tidy appearance, according to the associate handbook;
To develop a close and harmonious working relationship with other departments;
To attend training sessions and meetings as required;
To anticipate guest need and handle guest inquiries in a helpful and attentive manner;
To be knowledgeable on all facts of the hotel product, including room types, room rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties;
To have a complete knowledge of company policy and procedures;
Complete all shift duties as outlined on shift check list prior to the end of shift;
Monitor daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honored;
Ensure ourselves and receptionist follow the LQA standards at all times.
Two year college degree or equivalent hospitality experience (at least one year front desk supervisory experience;
Cash Handling experience;
General Accounting knowledge;
Strong Leader of people;
Intermediate to advanced computer skills;
Familiar with common computer software programs;
Must be willing to work varied hours including nights, weekends and holidays
The position is available for Mozambicans citizen only.