Assist with all EVO and SAP- IT related request and requirements ranging but not limited to new releases, interface testing, monitoring, troubleshooting etc. Accountable to coordinate and ensure the timely delivery of MZ deliverables on all EVO/SAP IT related endeavours in the portfolio.
Ensure also acceptable first level support on the Unified communications portfolio, addressing reported anomalies accordingly and providing innovative solutions to frequent problems.
Key accountabilities and decision ownership:
Interact with SAP Touch points and internal customers in attending to requests;
Be team oriented in addressing issues affecting internal customers;
Ensure optimum access and functionality of Vodafone hosted services including BUT not limited to SAP to our internal customers.
Unified Communications (SFB) uptime and access to service must maintain high standard of 99.9% for the year.
Key performance indicators:
Access to Vodafone Services by Internal Customers;
Engagement with EVO support counterparts at an OPCO Level;